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Rogers Rocket Hub Review
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Back to Rogers Rocket Hub
| 1) | Review added by Michael Kulyk (12-30-2009) |
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Don’t be fooled by all the Rogers hype. I tried out 2 of these devices and tech support told me all kinds of stories about needing an antenna, they deleted my acct., exchange the unit for another one, and then when I go to return it, I find out that Rogers has a problem setting the units up and they are delayed by over a week. Well, they only let you return it within 15 days so waiting a week or would have put me outside my return period. Tech support tells you to call nerdsonsite for an antenna and nobody there can tell you how much the antenna costs. Someone else has to call you and when they finally do, you need to spend about $350 and on top of that the antenna company that makes them is closed for holidays, so you can’t get an antenna till mid January when, once again, my 15 day trial period expires. Seems Rogers has rolled this out before putting the proper infrastructure into place. Signal strength and the device changing from 2G to 3G to 3G+, then 1/2 the time NOT getting an IP address made this thing useless for me. Oh, and tech support either can’t speak English or the ones that do are arrogant and rude and hung up on me. You won’t see this device in my house again. Definitely NOT ready for prime time. Be afraid, be very, very afraid.
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| 2) | Review added by Michael (12-24-2009) |
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After talking to Rogers sales dept. yesterday, and having them assure me that I was well within the 3G+ network, I went to a store and purchased the device.
Brought it home and problems started right away.
Couldn’t get it to see anything better than 2G, played with for a while, then, called Rogers tech support who told me to call “nerds onsite” for an antenna. Nerds onsite is a big joke. The take all this info. from me and cannot even tell me the cost of the antenna. I have to wait for “a guy” to call me back. Seems like lots of sub-contracting going on and that usually means crappy service for the consumer, and in this case it does.
Signal strength is spotty, even though I an in the “middle” of a 3G+ zone. The device constantly hangs so I have to re-boot. Then it stops working. I call Rogers and someone deleted my acct. and I have to wait “several hours” to get it back. Tech support barely speak English and those that speak English are rude and arrogant. This technology isn’t ready for “prime time.”
Another “attempt” by Rogers to pump something out to collect $$$ without properly testing and more bullsh*t promises and “coverage maps.”
Good thing I paid for it on my AmEx because I know they will make sure I get my money back when I bring back this paperweight.
For anyone thinking of buying this, make sure you buy it outright and start “month to month” so that you can return easily without having signed a service contract.
Too bad our current “new” federal gov’t doesn’t mandate high speed access via land lines like Obama is doing. I can get high speed internet more easily in Mexico than Canada, and that is a very sad statement.
Oh, and just for the record, I don’t live on Baffin Island, only 40 km or so north of Barrie, Ontario.
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